🌿 Kaniz Fatema Rupa
IT Support & Customer Service Manager, Green Catalyst
Kaniz Fatema Rupa is a dedicated professional with a strong background in computer science and customer service, supporting organizational operations through efficient IT management and client communication.
She holds a Bachelor of Science in Computer Science & Engineering from Uttara University and has solid knowledge of computer systems, software applications, and digital tools.
Core Strengths
- IT support and system coordination
- Customer service and client communication
- Data management and documentation
- Office software and digital tools proficiency
- Strong time management and organizational skills
Professional Role
At Green Catalyst, Ms. Rupa is responsible for managing IT support services and ensuring smooth communication with clients. She plays a key role in handling customer inquiries, maintaining digital records, and supporting internal operations.
Her ability to combine technical knowledge with effective communication helps enhance service quality and client satisfaction.
Technical Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Internet and email communication
- Basic programming knowledge (C, C++, HTML)
- Operating systems and general IT support
Professional Contribution
Ms. Rupa contributes to improving operational efficiency by ensuring reliable IT support and maintaining strong client relationships, helping deliver a smooth and professional service experience.